Case Studies

Get an insight into our work by reading stories from participants, fellows and members of the Frontline team.

Frontline participants

  • Frontline fellow, RahimCase study
    You never know what aspect of yourself families will respond to. Diversity gives us the opportunity to learn more about people and to share this understanding with our colleagues.
  • Frontline fellow, JoshCase study
    When I started the Frontline programme, I had no idea how varied the job of a field social worker was and how many different ‘hats’ social workers need to wear.
  • Frontline fellow, AntonCase study
    I’m proud of being a social worker and I talk about my job a lot. It’s a fascinating role and people are often surprised by what I do on a day to day basis.
  • Case study
    Sometimes social work is about hard-fought but small successes, which although small can be really rewarding when they represent a shift in a family’s thinking or behaviour.
  • Case study
    Prior to starting Frontline, I enjoyed a stimulating career as a teacher for 35 years. Frontline presented me with the opportunity to work with these young people at the other end of the school day, in their home and family.
  • Case study
    What I enjoy most about being a social worker – is the growth that I see and experience. I see growth in individuals and in families and I see growth in myself.
  • Case study
    This programme has taught me much about myself and has allowed me to develop my own style of being a social worker, bringing in my own personality.
  • Case study
    Doing the Frontline programme has given me a passion I didn’t know I had and has opened up a world of opportunities.
  • Frontline participants
    I really enjoy having the opportunity to really help people. It’s the feedback from families and young people that keeps me going.
  • Case study
    A unit is essentially a small, tight-knit team, with an experienced leader.
  • Case study
    I work with children within the criminal justice system and their families to reduce reoffending and manage their risk to themselves and others.
  • Case study
    I really enjoy getting to know families and building useful relationships with them.
  • Case study
    Everyone has a different story, but we all share a passion for helping vulnerable children and families.
  • Case study
    What I enjoy most is that social work is just so interesting. Families are unique and fascinating and no two will ever be the same.
  • Case study
    I definitely feel like I’m part of a positive movement to change social work – and I’m thankful to be part of it.
  • Case study
    I don’t know any other career where you can work in such a collaborative way with a child and their family.
  • Frontline participants
    The programme is incredibly diverse and that’s one of the great things about Frontline and being a social worker.

Firstline leader

  • Firstline leader
    The Firstline programme has really improved the motivation of participants who now have the confidence to try different approaches to difficult situations.
  • Case study
    I got involved with the Fellowship because I got so much out of my experience with Firstline. I can confidently say I don’t think I would be a service manager today had it not been for the Firstline programme.
  • Case study
    Firstline has helped me look at how I manage my staff. It’s helped me identify that whilst I’m good at managing performance I’m not great at interacting with extreme levels of emotions.
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    By far the biggest insight Firstline has given me is into my own behaviour and the way that I lead others and support the team.
  • Case study
    I joined the Firstline programme because I was looking for something that would challenge me both professionally and personally.

Frontline fellows

  • Case study
    Through the Fellowship, I’ve been able to stay in touch with developments in the profession through the leadership series and develop my interviewing and assessment skills through work on the Frontline assessment centre.
  • Frontline fellows
    The most important thing I learnt from the Frontline programme was the importance of building relationships with the families we work with.
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    With other fellows, I’ve been able to think about the scope for change and innovation in practice, policy and research across the sector.
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    I think every child has the talent to do well and succeed. If I can change their lives in any way so they can do that, then that’s what I want to do.
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    My time as a social worker has made me more adaptable, confident in my own judgements, calm in a crisis and able to prioritise effectively.
  • Case study
    Having a child confide in and trust you, and seeing them grow is also something that stays with you and gives you hope for the future.

Frontline staff

  • Testimonials
    I have been working at Frontline since 2013 and have had a number of roles at the charity.
  • Testimonials
    It is wonderful to be part of something that is genuinely making a difference to some of the most disadvantaged people in our society.
  • Testimonials
    My role involves attracting and engaging both students and graduates to promote, represent and work with Frontline.
  • Testimonials
    In a nutshell, my role involves recruiting participants to the Frontline Leadership Development programme.
  • Testimonials
    I work with the communications manager to deliver all of Frontline’s external and internal communications.