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General Terms and Conditions

1. This site is operated by The Frontline Organisation, (‘Frontline’, ‘we’ or ‘our’). Please read these terms and conditions carefully before using this website. By using our site from the date of first use you agree to accept these terms and conditions and our Data Protection policy.

2. Frontline reserves the right to update or change these terms and conditions and/or our Data Protection policy at any time by posting changes to this page. Your continued use of this site after any such changes are posted constitutes your acceptance of the changes.

3. You agree to use the site for lawful purposes only and in a manner which does not infringe, restrict or inhibit the use and enjoyment of the site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to another person, including but not limited to the transmission of obscene or offensive material in relation to this site.

4. The site and information, names, images, pictures, logos regarding Frontline, Firstline or the Fellowship are provided ‘as is’ and without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Frontline be liable for any damages including, without limitation, indirect or consequential damages or any damages whatsoever arising out of the use of, or loss of use of, the site, whether in contract or negligence.

5. Frontline, Firstline Praxis and Firstline are all registered trademarks. Unless explicitly stated otherwise, all rights including those in copyright in the content of this website are owned by or controlled for these purposes by Frontline. All rights are reserved. Except as otherwise expressly permitted under copyright law or as indicated on the site or as permitted by our terms and conditions, the content of this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without first obtaining Frontline’s written permission or that of the copyright owner. Where documents exist that are the responsibility of individual authors, the views contained within said documents do not necessarily represent the views of Frontline.

6. Frontline is not responsible for the content of external websites and any link to another website does not necessarily mean we approve of or endorse the content of that website. Use of an external website is at your own risk. We accept no liability for any statements, information, products or services that are published on or accessible through any websites owned or operated by third parties.

7. Frontline does not warrant that all functionality on this site will be uninterrupted or error free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. You are therefore recommended to take all appropriate safeguards before downloading information from the site.

8. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. While we strive to keep the information that you supply secure, please be aware that the internet is not a fully secure medium. We use secure servers for collecting sensitive information.

9. If there is a conflict between these terms and conditions and any specific terms of use appearing on this site relating to specific materials, then the latter terms shall apply. If any of these terms and conditions are held to be invalid or unenforceable, the validity and enforceability of the remaining terms and conditions shall not be affected.

10. The Frontline Organisation is a registered charity with charity registration number 1163194 and a company limited by guarantee with registration number 09605966, registered in England and Wales and our registered office is at 1 Rosebery Avenue, London EC1R 4SR.

11. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If these terms and conditions are not accepted in full, use of this site must be terminated immediately.

12. These terms and conditions are published as v2 June 2017.

Privacy and Data Protection
Frontline is committed to safeguarding your personal information. Whenever you provide such information, we will use and store your information in line with both the Frontline Data Protection Policy and all laws concerning the protection of personal information, including the Data Protection Act 1998 (‘the Act’) and that personal data:

  1. shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met
  2. shall be obtained only for one or more of the purposes specified in the Act and shall not be processed in a manner incompatible with that purpose or those purposes
  3. shall be adequate, relevant and not excessive in relation to those purposes
  4. shall be accurate and, where necessary, kept up to date
  5. shall not be kept for longer than is necessary
  6. shall be processed in accordance with the rights of data subjects under the Act
  7. shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorised or unlawful processing or accidental loss or destruction of, or damage to, personal information
  8. shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of individuals in relation to the processing of personal information.

As Data Controller (as defined in the Act) we may process personal data in relation to applicant and participant attraction and selection, programme preparation and delivery, evaluation and assessment, Fellowship and alumni administration, record keeping, health and safety, and any other reasonable purpose relating to delivery, management and evaluation of our programmes.

Frontline will not sell, distribute or pass your personal information to third parties unless we have your consent or are required by law to do so. All individuals have the right to access personal information that is held about them and you can request a copy of any information that we hold about you. Please note that any request for this information may be subject to a payment of £10 to cover administrative costs. If you wish to make such a request please contact The Frontline Data Protection Policy is detailed in full in the PDF at the bottom of this page.

If you believe any information which Frontline is holding on you is incorrect, please contact the Data Protection Officer at:
The Frontline Organisation
1 Rosebery Avenue
London EC1R 4SR

More information about Data Protection and data privacy is available from the Information Commissioner’s Office.

Cloud Computing
Frontline uses Salesforce and Fairsail for storing and managing your data in relation to delivery of our programmes. You can find out more about Salesforce’s position on security here. You can find out more about Fairsail’s position on security here.

Frontline is dedicated to transforming the lives of the most vulnerable children and families. We are committed to providing the very best service and to excelling in everything that we do. However, we recognise that our work can always be developed further. One of our core organisational values is to ‘Stay curious’, which means we are continually reflective and always looking for ways to adapt and improve. So if you have feedback for us, we would like to hear about it.

We aim to deal openly, fairly and effectively with any comment or complaint about our services. If you wish to raise a complaint about a Frontline service, please write to the Chief Operating Officer setting out the details of the complaint, the date(s) on which the issue arose; whether you have already been in contact with us and supplying any other relevant information and letting us have your contact details.

Please write to:
The Chief Operating Officer
The Frontline Organisation
1 Rosebery Avenue
London EC1R 4SR

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device; for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:
• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the internet options section in your browser control panel.