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DBS and recruitment of ex-offenders policy

Our culture of freedom and responsibility

A little bit about the role 

The IT and Facilities Officer will support with the day-to-day running of Frontline’s IT and facilities management for the London offices and supporting staff who work inside and outside of London. 

The role involves supporting with IT and office management processes and procedures, such as procurement and health and safety, as well as coordinating relationships with our suppliers, such as our outsourced IT helpdesk and our landlords. 

You’ll focus on delivering a responsive, first-class service to ensure that our technology and office spaces provide fantastic working environments to our staff, partners and visitors. You’ll strive to constantly improve routine but essential tasks, like inducting new staff in IT and systems and maintaining the right levels of office supplies. 

Some key responsibilities include:

A little bit about you 

The role would suit an experienced IT support or helpdesk professional looking to take a hands-on approach to IT and Facilities within a small charity. We’re looking for someone who can confidently manage our IT and Facilities equipment and maintenance, while taking a supportive approach, particularly with explaining more complicated IT concepts in simple terms.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you by emailing

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Job benefits

  • Flexible working hours
  • Competitive pension employer contribution
  • 25 days annual leave (increases by 1 day every year after 2 years service, up to 30 days) + bank holidays + office closes from 25 Dec to 1 Jan
  • Interest free loan for season ticket
  • Cycle loan scheme
  • Deposit loan scheme
  • Volunteering days
  • Employee assistance programme
  • Life Assurance Scheme (x3 salary)