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See also:

Programmes and Fellowship privacy statement

Consultant social worker privacy statement

Job applicants and student opportunities privacy statement

Frontline events privacy statement

Research privacy notice

Supporters privacy statement

1.1 Who are we?

Frontline is a charity with a mission create social change for children who do not have a safe or stable home, by developing excellent social work practice and leadership. We are working towards this through the Frontline and Firstline programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.

Our data protection officer can be contacted directly here:
Frontline, Coram Campus, 41 Brunswick Square, London WC1N 1AZ

1.2 How we use your personal data

Frontline is a data controller under the General Data Protection Regulations (GDPR). The personal data we collect on our website will be used for the following purposes:

1.3 Our lawful basis for processing your personal data

1.4 Who do we share your data with

If you make a donation the payment will be processed by PayPal and if you have opted-in to Gift Aid your address and donation details may be shared with HMRC.

If you opt-in for news and updates your email address will be stored and processed by an external email company called Campaign Monitor. Their system sends our news and updates to you on our behalf, records whether you have opened our email and if you have clicked on any web links within it. It may record your IP address. The purpose of this is to gauge the effectiveness of our news and information service and to analyse what topics interest you. This may be used to tailor future content in line with your interests. Campaign Monitor is an Australian company with data centres located in the US. Under GDPR we have checked there are safeguards to protect your data. These can be viewed here:

1.5 How long do we keep your personal data

Frontline will send news and updates until you click an ‘unsubscribe’ link activated by yourself. The email address may be retained to ensure we block further news and updates being sent to you.

If you make a donation we may need to retain a financial record and Gift Aid information for seven years to comply with HMRC regulations.

Responses to general enquiries will be kept for a period of time in compliance with Frontline’s data retention policy.

1.6 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

1.7 Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device; for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

The cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.

How do third parties use cookies on the Frontline Website?

Third party companies such as analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Frontline website and other websites that you’ve visited.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the internet options section in your browser control panel.

1.8 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by The Frontline Organisation (or third parties described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and The Frontline Organisation’s data protection officer.

The details for each of these contacts are:

The Information Commissioner’s Office
Wycliffe House
Water Lane
0303 123 1113

Coram Campus
41 Brunswick Square
020 8629 5120