Digital Learning Administrator

We are looking for a Digital Learning Administrator to enhance online learning, streamline support and improve the user experience across our platforms.

Salary: £27,613.80 per annum (£31,000.53 inclusive of London Weighting) plus competitive pension

Location: Hybrid. If in receipt of London Weighting, two days a week in-office. If not, fortnightly office attendance expected.

Deadline: 17 March 2025

Download job pack

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A little bit about the role 

Please note this role will be closing at 9am on Monday 17 March 2025. 

The Digital Learning Team design, deliver and implement innovative technology driven, educational solutions that enhance the learner experience on our programmes. They are responsible for the learning experience design on Virtual learning environments (VLE) and work with curriculum and pedagogy to create engaging, accessible and interactive digital learning content.

As a Coordinator, you will primarily support on Year 1 of Approach Social Work. You will be responsible for managing the Digital Learning helpdesk and providing administrative support on our Moodle learning platform. Your role is essential in creating a high-quality learning environment for both staff and participants. Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Digital Learning Coordinator.

Some key responsibilities include:

• Manage the Salesforce helpdesk and serve as the main contact for Digital Learning queries.
• Administer Moodle by managing accounts, content, backups, quality reviews, and troubleshooting.
• Support the Digital Learning Team with meetings, documentation, and information management.
• Develop training materials and guidance for staff and participants.

Full list of role responsibilities can be found in the job pack

A little bit about you 

We are looking for a highly organised and proactive individual to join our Digital Learning Team. In this role, you will manage queries, coordinate administrative tasks, and support the smooth delivery of online learning. You should have experience handling customer support, managing multiple priorities under tight deadlines, and maintaining accurate records. Proficiency in Microsoft 365 is essential, while familiarity with CRM systems like Salesforce and learning platforms such as Moodle would be beneficial.

Knowledge of digital accessibility and learning technologies would also be useful. You will need strong communication skills, the ability to learn new systems quickly, and a practical approach to problem-solving. If you are adaptable, resourceful, and eager to contribute to digital learning, we would love to hear from you.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

If you have questions about the role, please contact Sean McKenna, Digital Learning Manager at sean.mckenna@thefrontline.org.uk

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing people@thefrontline.org.uk.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.