Operations Manager

We are looking for an Operations Manager to ensure smooth delivery of key programmes, supporting participants and stakeholders effectively

Salary: £46,285.55 (inclusive of London weighting) plus competitive pension ​

Location: Hybrid working, 2 days a week expected in our London office. ​

Deadline: 4 March 2025

Download job pack

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A little bit about the role 

Please note that applications for this role will close 10am Tuesday 4th March 2025

Programme Management is a multi-specialist team that manages the national logistical and support functions for Frontline’s programmes, ensuring teams are well supported to deliver the programmes effectively and participants and leaders have an excellent experience. The Operations Manager is one of several managers within the team.

The Operations Manager is responsible for ensuring effective operations, systems, and processes are well designed and implemented across our core programmes such as Approach Social Work and the Consultant Social Worker programme. ​

With strong project and event management experience, they support the Operations Officer to operationalise the first five weeks of the Approach Social Work programme, known as the Readiness for Practice (RfP) stage. RfP starts in the summer, with five weeks of intensive study that takes place mostly online, but with five days of in-person teaching. 

We are seeking a highly organised and strategic operations leader with a strong commitment to excellence in programme delivery. You will have a proven track record of managing complex projects, leading in-person events, and developing efficient systems and processes that enhance quality and impact. With exceptional communication and stakeholder management skills, you will confidently engage with senior leaders, delivery teams, and external partners to drive operational success. A proactive problem solver, you will excel in balancing multiple priorities, mitigating risks, and ensuring seamless participant support. Your leadership will inspire and empower others, fostering a culture of continuous improvement and high performance.

The ideal candidate will be a highly organised and strategic leader who ensures programmes run smoothly and efficiently. You should be confident in working with senior stakeholders, delivery teams, and external partners and be able to create a collaborative environment while managing changing priorities, mitigating risks, and ensuring an excellent experience for all participants.

Some key responsibilities include:

• Embed mechanisms, processes and systems across core programmes that are sensible, applied consistently and promote continual improvement;​
• Oversee the high-level event operations of the Readiness for Practice Stage
• Line management of Operations Officer & Academic Registrar: set expectations, support, & inspire to deliver team objectives to a high standard
• Ensure exemplary support for participants is accessible, timely and useful
• End-to-end management of Approach Social Work’s core surveys (launch, feedback review meetings, results write up for Department for Education). ​

Please see job pack for full list of role responsibilities

A little bit about you 

This role will suit an experienced operations leader who is passionate about driving excellence and embedding efficient processes across complex programmes. The hiring panel will be looking for candidates who demonstrate a strong track record of managing programmes, collaborating with senior stakeholders, and ensuring high-quality delivery.

You will bring expertise in project and event management, along with the confidence to manage changing priorities, mitigate risks, and ensure an outstanding experience for all participants. Your ability to create a collaborative environment, while holding systems and teams accountable, will be key to your success in this role.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing people@thefrontline.org.uk.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

If you would like to find out more about the role, please contact Caterina Lamacchia, Operations Manager Caterina.Lamacchia@thefrontline.org.uk