Our policies

Read our policies relating to our work, our programmes and our employees. You can also download our complaint form.

Charity policies

Safeguarding policy

Anti-harassment policy

Whistleblowing policy

Frontline’s carbon reduction plan

Complaints

General complaints policy and form

Approach Social Work complaints policy and procedure

Approach Social Work complaints form

Leadership programmes complaints policy and form

Approach Social Work

Approach Social Work (2024 cohort and later) which was formerly known as the Frontline programme (2023 cohort or earlier) will follow Lancaster University’s Manual of Academic Regulations and Procedures (MARP), except for the approved variations which have been agreed and approved through the appropriate Lancaster University academic governance processes.

Applicants who have yet to commence Approach Social Work should consult the recruitment and admissions policy.

Approach Social Work participant charter

Academic integrity policy

Attendance and engagement policy
(Approach Social Work, 2024, 2025, 2026 cohort)

Bursary and finance policy

Complaints policy and procedure

Exceptional circumstances policy

Fitness to practise policy

Supported study and fitness to study

Intercalation policy

Participant discipline policy

Pregnancy and parenting policy